Hospitality
Jess Brooks
Guest Liaison Manager
My goal on joining Delamere when the Guest Liaison programme was implemented was to create a central point with my team that guests use for all their questions and queries.
I joined Delamere in May 2023 as part of the newly established Guest Liaison Department. I have worked in behaviour change since university, starting as a Probation Officer before moving into a domestic abuse charity in Cheshire. The Guest Liaison Team is the first point of contact, supporting guests as they navigate life at Delamere. I also oversee housekeeping, maintenance, and catering to ensure a clean and comfortable stay. I’m passionate about creating a supportive and welcoming environment for every guest.
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