For the purpose of applicable data protection and privacy laws, the data controller is Delamere Health Ltd
ICO Number : ZA499654
We may collect and process the following data about you:
We use information held about you in the following ways:
We will only collect, use and share your personal information where we are satisfied that we have an appropriate legal basis to do this. This may be because:
Additionally, we will look for your consent to process personal information in relation to your health or any medical condition. This will only be in circumstances where you choose to share this information with us to help us understand your circumstances and appropriately manage the services which we provide. This will be used for no other purposes than managing the services we provide to you and for training and quality purposes.
We may share your information with selected third parties including:
We may disclose your personal information to third parties:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will store your personal information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this notice. In some circumstances we may store your personal information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax, accounting requirements.
In specific circumstances we may store your personal information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to your personal information.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us using the details below. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
Right to access personal information
You have a right to request that we provide you with a copy of your personal information that we hold and you have the right to be informed of; (a) the source of your personal information; (b) the purposes, legal basis and methods of processing; (c) the data controller’s identity; and (d) the entities or categories of entities to whom your personal information may be transferred.
Right to rectify or erase personal information
You have a right to request that we rectify inaccurate personal information. We may seek to verify the accuracy of the personal information before rectifying it.
You can also request that we erase your personal information in limited circumstances where:
We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:
Right to restrict the processing of your personal information
You can ask us to restrict your personal information, but only where:
We can continue to use your personal information following a request for restriction, where:
Right to transfer your personal information
You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it transferred directly to another data controller, but in each case only where:
Right to object to the processing of your personal information
You can object to any processing of your personal information which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests.
If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
Right to lodge a complaint with the Information Commissioner's Office
If you have a complaint our management of your personal information, you have the right to lodge a complaint with the Information Commissioner's Office, which can be contacted on 0303 123 1113 or via other methods of communication as explained on their website (currently https://ico.org.uk). We ask that you please attempt to resolve any issues with us before contacting the Information Commissioner's Office.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
This section provides details of the cookies Delamere uses on its website.
These cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a web site. The cookie then communicates with the originating web site when you visit it again, and may communicate with other websites that recognise the cookie.
Local Shared Objects or Flash Cookies
These cookies are referred to as Local Shared Objects or Flash Cookies. They are pieces of data that websites and applications which use Adobe Flash store on your computer or device to collect information on how you navigate those websites and to store preferences you have set.
Cookies make the interaction between users and websites faster and easier, and help to improve websites. Without cookies, a web site could not remember a user’s preferences or registration details for a future visit.
Cookies also enable websites to monitor their users’ web surfing habits and profile them for marketing purposes.
What cookies does Delamere use?
Delamere uses Http cookies. We have classified our cookies according to the categories proposed by the International Chamber of Commerce. None of the cookies used on our websites gather personal information about you.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.