Our purpose is to achieve the best possible outcomes for guests who come to stay with us.
Since we opened to guests in March 2020, we’re proud to have helped several hundred guests find freedom from addictive behaviour and make profound personal transformations. Keeping in touch with our alumni enables us to track and monitor guests’ ongoing progress.
Former guests: what they say about their experience at Delamere
In May 2021 we asked our alumni some simple questions
80% of respondents rated the quality of their life as 7/10 or above
9/10 would recommend Delamere
“My own journey through and beyond addiction was the inspiration for Delamere. We provide exemplary care in first class facilities and in all that we do, we focus on lasting outcomes for our guests and their families.”
Martin Preston, Director
Improving outcomes – how do we do it?
Listening to guests and colleagues and responding to feedback
Via our Clinical Governance cycle
Collaboration with other providers
Dedicated, senior resource in Dr Terry Spokes, clinical psychologist and full time Outcomes Director
Collaboration with universities and academics
Research, data and surveys
‘The Hive’, our operational hub where we process all the ideas, suggestions, complaints and feedback we receive)
This page has been reviewed by Dr Catherine Carney, Delamere’s psychiatrist
This page has been reviewed by Mike Delaney, Clinical Director at Delamere