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Jess Brooks
Guest Liaison Manager at Delamere

About Jess

My goal on joining Delamere when the Guest Liaison programme was implemented was to create a central point with my team that guests use for all their questions and queries. It is my belief that community living and high-quality rooms are also important to a guest’s journey of recovery, in addition to the psycho-educational programme delivered here. I am responsible for overseeing the accommodation suite, domestic duties, and maintenance to ensure a high standard of community living.

Previous experience

I have been working at Delamere in this role since May 2023, but I have been working in the field of behaviour change since I left university. I secured a place on the probation qualification framework to train to be a probation officer, and I worked in this field for around 7 years predominantly in a court setting. I then moved on to work with those who have used harmful behaviour at a domestic abuse charity. I delivered intervention work both on a 1-1 basis and group setting.

I have struggled with my own mental health and emotional well-being since childhood. Engaging in counselling was the turning point on my own pathway to understanding my mental health and getting better. I feel that this has enabled me to connect with others, both guests and colleagues, and I believe this allows me to provide a better level of care and compassion.

Responsibilities at Delamere

  • Oversee the preparation and voiding of guest bedrooms
  • Support new guests on admission
  • Orientate guests
  • Point of contact for queries and questions
  • Guest and colleague feedback

Accreditations & Training

BSc in Criminology and Psychology
Diploma in Community Justice (Probation)
Working with those who harm training
Basic first-aid training

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