Home > Careers > Wellbeing Guide

Wellbeing Guide


Job title – Wellbeing Guide
Report to – Senior Wellbeing Guide
Contract – Permanent
Location – Delamere Health Ltd, Cheshire


Delamere’s vision is to be a world-class healthcare provider that sets standards for excellence and outcomes in the treatment of addiction.

We provide exemplary care in first class facilities to achieve the best possible outcomes for guests.

We strive to build our reputation as a thought leader in the behavioural health industry, providing innovative and effective care. To our guests we make a simple pledge of safe, individualised care. We provide colleagues with unrivalled working environments and a culture that celebrates success.


  • We do the right thing
  • We take pride in what we do
  • We get better everyday
  • We love success

About the role

To provide a high standard of personalised care to guests in a sensitive and respectful manner. To ensure that rehabilitation goals, strategies and procedures are implemented to comply with legislation as laid down in the Care Standards Act 2000. To represent Delamere at all levels. To ensure that the nursing team and management are kept informed of activities and developments within Delamere. To ensure that the treatment philosophy is carried out efficiently, effectively, as a model of good practice and with all due reference to statutory and legal requirements.

Major accountabilities

  • To monitor the physical and emotional well-being of all guests to be aware of changes and to alert senior colleagues as necessary.
  • To assist in maintaining morale of guests by communication and contact – achieved by talking and working with them.
  • To work as an effective member of the multi-disciplinary team.
  • To attend to and assist guests in achieving a high standard of physical care, including diet, hygiene, appearance, and good routine.
  • To participate in general household duties and assist guests in the management of their bedrooms and common areas, as appropriate.
  • To observe strict confidentiality in respect of any information regarding guests.
  • To complete tasks as requested by nursing team or management and support nursing team in tasks such as, ECG’S, vitals’, nursing med’s chaperone, Venepuncture, Uploading of results and liaising with the on-call doctor.
  • Engage in and complete training both online and face-to-face.
  • To play an active role in the induction and training of new colleagues.
  • To support the nurses to monitor the detoxification and general healthcare needs of all guests.
  • To chaperone clinical appointments when required.
  • Diarise daily tasks that need completing.
  • To support other teams within Delamere including catering and domestic teams.

About the person

  • Demonstrable commitment to and focus on quality, promoting high standards to ensure quality guest outcomes.
  • Values diversity operates with integrity and openness.
  • Actively develops self and others.
  • Great team player and motivator.
  • Looks for collective success, listens, involves, respects / learns from the contribution of others.
  • Passion In mental health and addiction
  • Shows Enthusiasm to get better everyday

Skills and Capabilities

  • Good interpersonal skills including confidence in written and verbal communication skills
  • Proven ability to manage day-to-day activities within the context of longer-term strategic goals.
  • An excellent team player who sets maintains high standards, motivates and supports colleagues, promoting personal development
  • Ability to build positive and productive relationships with healthcare professionals
  • Being proactive on shift.

Experience and Knowledge

  • Experience with working in a team and independently
  • Knowledge of addiction treatment sector and mental health
  • Ideally, experience in completing physical observations with support from nursing team
  • Ideally, experience of operating within a highly regulated environment and formal governance structure
  • Ideally, completed studies into care sector
  • Good Communication skills is essential
  • Full Driving license is required for driving the works van to equine therapy on our weekly visit and specimen runs to the hospital.
  • To escort guests when attending hospital and dental appointments.
  • May need to administer first aid in emergency situations.

Future Achievements Within This Role

  • A chance to gain level 2 and 3 NVQ in Health Care
  • Level 1 Introduction into Counselling
  • Venepuncture Training
  • ECG training
  • Medication Administration Training